We're around.
Most problems are one of the three below. For everything else, send us a message — a person reads and answers every one, usually within a day.
Write to us
This goes straight to the team. We don't publish an inbox address — it keeps the spam bots (and the scrapers) away from yours.
The three big ones
Troubleshooting
Pairing a kid's device
On your device (the parent's): open Doozy → Household → tap the kid's profile → Pair a device. You'll get a six-character code (like K7M-2Q9), good for about 10 minutes.
On the kid's device: install Doozy, tap I have a pairing code, enter it. Done — no email, no password, no account on the kid's side.
Code expired? Generate a fresh one. Codes are single-use.
Restoring a purchase
Open Doozy → Settings → Subscription → Restore purchase. Make sure you're signed into the same Apple ID you bought with.
If it still doesn't show, Apple sometimes takes a few minutes — check your Apple ID subscription list first, then send us a message via the contact form with your purchase receipt details.
Deleting your household and all your data
Open Doozy → Settings → Household → Delete household. This removes every profile, chore, prize, streak, and any remaining proof photos — completely, not just from your device.
Can't get into the app? Message us via the contact form from your purchase email and we'll delete it for you.
This is the same deletion right described in the Privacy Policy.
Quick answers
- Where do I manage or cancel my subscription?
- Apple ID → Settings → Subscriptions. We never handle your payment details — Apple does.
- The app says a photo is gone. Is that a bug?
- No — proof photos delete automatically 7 days after approval. That's the product working as promised.
- Can I suggest a chore or prize for the library?
- Please do — send it via the contact form and pick "A chore or prize library idea" as the topic.
